Return Policy

Our return and refund conditions for ManGuard Complete.

Last updated:

1. Overview

We want you to be satisfied with your purchase. This Return Policy explains your rights regarding returns and refunds for products purchased through our website at https://tlixarenuochun.world. This policy complies with the EU Consumer Rights Directive (2011/83/EU), the Swedish Distance and Off-Premises Contracts Act (Distansavtalslagen, SFS 2005:59), and the Swedish Consumer Purchase Act (Konsumentköplagen, SFS 2022:260).

Seller:
Tlixarenuochun
Stortorget 8, 211 34 Malmö, Sweden
Email: reply@tlixarenuochun.world

2. Right of Withdrawal (14-Day Cooling-Off Period)

As a consumer within the European Economic Area (EEA), you have the right to withdraw from a distance purchase within 14 calendar days of receiving the product, without providing any reason and without incurring any penalty, in accordance with the EU Consumer Rights Directive.

The withdrawal period expires 14 days from the day on which you (or a third party indicated by you, other than the carrier) physically receive the goods.

2.1 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by sending a clear, unambiguous statement before the 14-day period expires. You may contact us by:

Your withdrawal statement should include:

  • Your full name
  • Your order number or date of purchase
  • A clear statement that you wish to withdraw from the purchase

To meet the withdrawal deadline, it is sufficient that you send your communication regarding your exercise of the right of withdrawal before the 14-day period has expired.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be returned within 14 days of notifying us of your withdrawal.
  • The product must be in its original, unopened, and sealed packaging.
  • The product must not have been used, consumed, or tampered with.
  • All original labels, seals, and packaging must be intact.

For hygiene and health protection reasons, dietary supplements that have been opened or have had their seal broken cannot be accepted for return. This exception is in accordance with Article 16(e) of the EU Consumer Rights Directive, which permits the exclusion of the right of withdrawal for sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.

4. Return Shipping

You are responsible for the cost and arrangement of return shipping unless the product was received damaged, defective, or incorrect. We recommend using a tracked and insured shipping method, as we cannot be held responsible for items lost or damaged in transit.

Please send returns to:

Tlixarenuochun
Stortorget 8, 211 34 Malmö, Sweden

5. Refund Process

Once we receive and inspect your returned product, we will notify you by email of the approval or rejection of your refund.

  • If approved, your refund will be processed within 14 days of us receiving the returned product.
  • The refund will be made using the same payment method you used for the original purchase, unless you have expressly agreed otherwise.
  • We will refund the full price of the product, including the standard delivery cost (if applicable). If you chose an express or premium delivery option, we will only refund the cost of standard delivery.

We may withhold the refund until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is earliest.

6. Defective or Damaged Products

If you receive a product that is defective, damaged during transit, or not as described, you are entitled to a remedy under the Swedish Consumer Purchase Act (Konsumentköplagen). In such cases:

  • Contact us within a reasonable time after you discovered or should have discovered the defect (you have up to 3 years from delivery to make a claim under Swedish law).
  • We will arrange for a replacement or provide a full refund, including return shipping costs.
  • You may also be entitled to compensation for any additional costs incurred as a result of the defect.

Please include photographs of the damaged or defective product when contacting us to help us process your claim promptly.

7. Incorrect Orders

If you receive a product that does not match what you ordered, please contact us within 14 days of receiving the delivery. We will arrange for the correct product to be sent to you and cover the cost of returning the incorrect item.

8. Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened, unsealed, or partially consumed (for hygiene and health protection reasons).
  • Products returned after the 14-day withdrawal period has expired.
  • Products returned without prior notice of withdrawal.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check with your bank or payment provider, as processing times may vary.
  • If you still have not received your refund after checking with your bank, contact us at reply@tlixarenuochun.world.

10. Dispute Resolution

If you are not satisfied with the resolution of your return or refund request, you may:

  • Contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at www.arn.se.
  • Use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

11. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Changes will be posted on this page with an updated "Last updated" date. The policy that was in effect at the time of your purchase applies to your order.

12. Contact Us

If you have any questions about this Return Policy or wish to initiate a return, please contact us:

Tlixarenuochun
Stortorget 8, 211 34 Malmö, Sweden
Email: reply@tlixarenuochun.world